Shipping & Returns

Shipping

We ship worldwide from regional partners. Rates are calculated at checkout based on weight, destination, and service level.

• Shipping options shown at checkout (standard / express where available).
• Some items may ship separately to speed up delivery.

Estimated Delivery Times

• Australia (metro)2–5 business days
• Australia (regional)3–8 business days
• New Zealand5–10 business days
• US / Canada7–14 business days
• EU / UK7–14 business days

Estimates exclude weekends/holidays and may vary during peak periods.

Order Tracking

You’ll receive a tracking link as soon as your order ships. Tracking can take up to 24–48 hours to activate.

• Didn’t get an email? Check spam or your Orders page.
• Tracking shows delivered but no package? Check with neighbours/building manager first.

International & Customs

International orders may be subject to customs duties, taxes, and fees, which are the recipient’s responsibility.

• Delays at customs are outside our control.
• We can’t declare items as gifts or reduce declared values.

Returns & Exchanges

All items are printed on demand — made specifically for each order. Because of this, we don’t offer returns or exchanges for change of mind, including incorrect size selection.

• Please double-check sizing before ordering.
• Each item is made to order and cannot be restocked.
• We recommend reviewing size guides on each product page.

As a print-on-demand platform, this helps reduce waste and overproduction.

Damaged or Incorrect Items

If your order arrives damaged, misprinted, or incorrect, we’ll make it right.

• Email us at support@merchtent.com.au within 7 days of delivery.
• Include your order number and clear photos of the issue.
• If approved, we’ll arrange a replacement or refund at no cost.

We stand by the quality of our products and will always fix genuine issues.