Shipping
Shipping rates are calculated at checkout based on the items, destination and available delivery services.
Support
Shipping and returns.
Made-to-order merch means every item starts moving after checkout. Here is what to expect before it reaches your door.
Tracking
You will receive tracking once the order ships. Tracking can take 24-48 hours to activate after dispatch.
Returns
Printed-on-demand items are final sale unless they arrive damaged, misprinted or incorrect.
Delivery guide
Estimate the wait before the drop lands.
Australia metro2-5 business days
Australia regional3-8 business days
New Zealand5-10 business days
US / Canada7-14 business days
EU / UK7-14 business days
Estimates exclude production time, weekends, holidays and customs delays.
FAQ
Before you email.
My order is late. What should I do?
Check tracking first. If it has not moved for 5+ business days, contact us with your order number.
Can I return the wrong size?
Because items are printed on demand, change-of-mind and size-change returns are not available. Please check the size guide before buying.
What if the item is damaged or incorrect?
Email support@merchtent.com.au within 7 days of delivery with your order number and clear photos. We will review it for replacement or refund.
Can I change my address?
If production or shipping has not started, we will do our best. Contact us as soon as possible.
Still need help?
Send us your order number and what went wrong.